🔄 Refund Policy – Elvirox World

💛 We want you to be satisfied with your purchase. If you are not fully happy, please review our policy below.

1. 📦 Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• ✅ The item must be unused and in its original condition
• ✅ The item must be in its original packaging
• ✅ Proof of purchase is required

2. ❌ Non-Returnable Items

We do not accept returns for:

• ❌ Used or damaged items (not due to our fault)
• ❌ Items without original packaging
• ❌ Clearance or final sale items

3. 💰 Refunds

Once we receive and inspect your return:

• 🔔 We will notify you of approval or rejection
• ✅ If approved, your refund will be processed within 5–10 business days
• 💳 Refund will be sent to your original payment method

4. ⏳ Late or Missing Refunds

If you haven't received a refund yet:

• 🏦 Check your bank account again
• 📞 Contact your card provider or bank
• 📧 If still not received, contact us

5. 🔁 Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us with proof (photo/video). 📸

6. 🚚 Shipping Costs

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

7. 🚫 Order Cancellation

• ⏰ Orders can be cancelled within 12 hours of placing the order
• After that, orders may already be processed and cannot be cancelled

8. 📧 Contact Us

For any questions, please contact us:

📧 Email: elviroxsupport@gmail.com
🕐 Support: 24/7 — We never close!